Hat - Croc Turnbull Logo

Thank you for shopping at Ask Any Aussie.

In case you were not completely satisfied with your purchase we are here to help.

To instigate a return, refund or exchange please follow the following steps.

Returns

You have 30 days to return your item from the date of purchase.

To return the item please contact us at crocturnbull@askanyaussie.com

Refunds.

Please contact us at crocturnbull@askanyaussie.com

Please note that refunds will not be granted on the grounds that you have changed your mind or do not like the purchase.

Shipping Policy.

This document sets out the shipping policy that applies to customers that make a purchase at [website]. If you have any questions, please contact our customer service team at crocturnbull@askanyaussie.com .

Shipping Options & Delivery Costs.

We offer the following shipping options - you will be asked to select a shipping method at checkout.

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.